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Shipping policy

Shipping Policy

Welcome to Wihelmet's Shipping Policy. We are delighted to have you here and want to ensure that you have a clear understanding of our shipping procedures and commitment to delivering your tactical helmets with utmost care and efficiency. At Wihelmet, we prioritize customer satisfaction, and our shipping policy reflects our dedication to providing a seamless shopping experience.

Processing Time:

At Wihelmet, we are committed to ensuring a seamless shopping experience for our customers. Upon placing an order, we promptly process it within 1-3 business days. During peak seasons or special promotions, processing times may be slightly extended, but rest assured, we work diligently to expedite your order.

Shipping Time:

Once your order is processed, we ship it using the shipping method of your choice. The estimated shipping time will depend on your selected shipping method and delivery location. Standard shipping typically takes between 5-8 business days, while expedited and express shipping options offer faster delivery times.

Shipping Address:

We are delighted to offer shipping services to customers in Europe and North America. As part of our commitment to exceptional service, we provide free shipping for all orders to these regions.

         Country       Shipping Cost    Estimated Delivery Time Reasons for delayed delivery
USA, Germany, France, etc.        Free Shipping     6-11 business days Weather, epidemics, holidays, etc.

Free Shipping & Customs Duties:

At Wihelmet, we proudly cover all shipping and customs duty fees for orders shipped to Europe and North America. There are no additional charges or hidden fees upon delivery. 

Order Cancellations:

If you wish to cancel your order, please contact us promptly after your purchase:support@wihelmet.com. As long as your order has not been shipped, we will gladly cancel it and issue a full refund. However, if the order has already been shipped, we will not be able to cancel the order, please understand!

Delivery Time Exceeded:

Although we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, natural disasters, or shipping carrier delays may occasionally impact delivery schedules. If your delivery time exceeds the estimated timeframe, please contact our customer support team for assistance:support@wihelmet.com , and we will promptly address the situation.

Shipment Confirmation & Order Tracking:

Once your order is processed and shipped, we will send you a shipment confirmation email containing tracking information. With the provided tracking number, you can easily monitor your shipment's status and stay informed about its estimated delivery date.

At Wihelmet, we prioritize customer satisfaction, and our shipping policy reflects our dedication to providing a seamless shopping experience. If you have any questions or concerns about our Shipping Policy, please do not hesitate to reach out to our customer support team at support@wihelmet.com.

Thank you for choosing Wihelmet for your tactical helmet needs!